Offer workspace
The checkout, products, prices, order bumps, upsells, invoice settings, and purchase automation live beside the offer.
Customer · DTC / Subscriptions
Scratchpad Coffee
How a direct-to-consumer coffee brand replaced three tools with Plandalf, cut checkout abandonment by a third, and added a save offer that recovers ~18% of cancellations.
−34%
Reduction in checkout abandonment
18%
Cancellation save rate
6
Hours/week saved on ops
The setup
Scratchpad sells single-origin coffee on a subscription model with one-time gift orders mixed in. They were running Shopify for the storefront, a third-party app for post-purchase upsells, and a separate retention tool for save flows. Three tools, three logins, three places to make a change.
What they changed
They moved checkout, upsells, and save flows onto Plandalf Offers. The storefront stayed on Shopify; the checkout is a Plandalf-hosted page on their domain. Order bumps appear inline; the save flow is wired into the cancellation surface in their account area.
What they measure
Checkout abandonment dropped from 41% to 27% over the first six weeks — partly faster pages, partly a cleaner mobile layout. The save flow recovers about 18% of cancellation attempts, weighted heavily toward pause-the-subscription rather than discount.
What’s next
They’re testing a launch-window Timer for limited single-origin drops, with the deadline documented in the Timers overview.
Product surfaces
The Plandalf screens behind the customer story
Customer stories should point back to the actual product surfaces: Offers, conversion blocks, invoices, payment options, and purchase automations.
Conversion blocks
Order bumps, upsells, coupons, and checkout templates stay configurable without rebuilding the storefront.
Records after purchase
Invoices, payment state, buyer context, and fulfillment events stay attached to the checkout that created them.
Integration
Shopify integration
Keep the storefront while Plandalf handles the buying surface and post-purchase context.
Product
Plandalf Offers
Hosted checkout, products, prices, coupons, order bumps, upsells, invoices, and purchase events.
Product
Timers
Launch windows, deadline campaigns, coupons, redirects, and timer-driven offer behavior.
Docs
Save offers
Use retention offers when a subscriber is about to cancel.
Feature
Order bumps
Add useful checkout add-ons without another app.
Feature
Upsells
Offer the next natural purchase inside the buying flow.
Feature
Subscription prices
Keep subscription pricing attached to product records and lifecycle events.
Sequence
Checkout completed fulfillment
Turn the completed checkout into access, receipts, alerts, and records.
"We were running Shopify, a third-party upsell app, and a separate save-flow tool. Plandalf collapsed all of it into one place that we actually understand."